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FAQ
Product
Q1: What type of businesses use your directory?
Q2: What is the difference between your directory
and the mailing list?
Q3: How many companies are there on your directory?
Q4: How many sectors are there?
Q5: Do your directory contain email and website
address?
Q6: What types of information does your directory
contain?
Q7: What is the language used in your directory?
Q8: What features does your directory provide?
Q9: What is efax?
Q10: What is the format of your data exported?
Q11:
How often are your directory updated?
Q12: How accurate are your contact information
such as email address, fax no. ?
Q13: What is the response rate if I use your
directory to send promotion?
Q14: May you provide us your previous customers
so that I can refer to?
Q15: What type of software is used on the
directory?
Q16: Is your directory easy to use?
Q17: What is the system requirements to run
your directory on my computer?
Shipment
Q1: How much are the shipping costs and how
are the directory shipped?
Q2: What is the time of delivery?
Payment
Q1: Can we pay by Bank Wire Transfer?
Q2: Can we pay by Credit Card?
Q3: What is the security of your online payment?
Q4: How will I see more detailed information
about my purchase?
Others
Q1:
What do you do if I receive the defective disks?
Q2: What is your refund policy?
Q3: Can you offer me a special discount to
upgrade the directory?
Any
Question?
Answers to Questions:
Product
Q1:
What type of businesses use your directory?
A: They include manufacturing companies, traders, exporting
agencies, marketing companies, and all kinds of businesses
seeking opportunities to sell products to oversea buyers.
Q2: What
is the difference between your directory and the mailing
list?
A: Rental of a mailing list can allow you a one-time use
of the mailing name and addresses. When you purchase our
directory, you have unlimited use of the information contained
in our directory. You may promote at any time and as many
times as you like. Moreover, the average cost of mailing
list is about 10 to 12 cents (USD) a name. Our directory
is much competitve.
Q3:
How many companies are there on your directory?
A: Our directory contains large volume of entries of global
buyers in the world. Most have email address and fax number
for you to contact. For the figures of the different product
directories, please refer to our Global
Buyers Directory page.
Q4:
How many sectors are there?
A: Our directory contains business sectors of Agricultural
Products, Garden, Liverstock & Poultry; Architecture,
Building Materials & Facilities, Hardware & Tools;
Automotive, parts,
components & Accessories; Baby
products; Chemicals,
Applied products & Plastics; Electronic
Equipments & Components, Audio/Video Accessories;
Electrical
Equipments & Accessories, Motors, Lighting Equipments;
Food &
Beverage; Garment,
Textile & Accessories; Giftware
& Premium; Household
products & Home Decoration products, Arts & Crafts;
Jewellery; Leather
& Vinyl products, Travel goods, Bags & Footwears;
Leisure
& Recreational goods, Toys, Games & Sporting goods;
Industral
supplies, Machinery, Equipments, Parts & Laboratory
instruments; Medical
& Hospital Equipments, Drugs & Pharmaceuticals;
Optical
Instruments, Eyewears & Photography;
Office Equipments, Softwares, Computers, Peripherals, Parts
& Accessories; Paper
products, Stationery, Packaging, Printed & Educational
Materials; Personal
& Health Care, Beauty products; Raw
Materials & Natural Resources; Safety,
Security, Environmental & Pollution Control Equipments;
Telecommunications;
and Timepieces
(Watches & Clocks).
Q5: Do your directories contain email and website address?
A: Most contain email and website address.
Q6:
What types of information does your directory contain?
A: Our directory contains buyer's company name, address,
country, contact name, telephone, fax number, email address,
website address, type of business, and products imported.
Most provide detailed address, telephone number, fax number,
email address and website address for contact but some only
provide part of these information. Besides, a free bonus
tool - Directory of Global Import Associations and Chambers
is shipped together with this directory providing unlimited
access to global importers and buyers.
Q7:
What is the language used in your directory?
A: The international edition is published in English. However,
the chinese edition are being complied and will be released
soon.
Q8:
What features does your directory provide?
A: Our directory eliminates the need for the time-consuming
data entry as the traditional trade directories do. It provides
many features to facilitate the jobs of promotion. They
include an easy-to-use query screen to help you to find
and isolate the data you need quickly and easily; searching
feature by company name, country or product; printing features
of Mailing Labels & Buyer Lists, sending email and efax
by product, country, or company name; export function of
some data for direct fax; and quick start guide, etc. You
may even send efax or export data to send fax to buyers
that have no email address. In addition, there are an extra
free bonus tool ( Directory of global Import Organizations
) shipped together with our directory. You may use this
powerful tool to get other new buy leads and helps in export.
Q9:
What is efax?
A: It is one form to send fax by email using email-to-fax
service. Since the fax is sent to the recipient's country
via email and then re-transmitted to the recipient's fax
machine, the communication cost is much lower than the normal
IDD cost. There are some free service providers for some
regions and some commercial service providers offering quality
packages at low cost. Details is provided together with
the Directory. The user should apply for his/her own email-to-fax
account to use this feature.
Q10:
What is the format of your data exported?
A: Our program provides an option to extract data from the
database to export data for direct fax if you have no email-to-fax
account. The output data is in CSV (comma-delimited text)
format which can be imported to the phone book supported
by most of the fax applications.
Q11:
How often are your directory updated?
A: Our directory is usually updated twice every year. Since
the telephone number prefixes, area
codes, regional codes and city codes are changing very rapidly
and companies are closing much
more frequently than usual, we will try our best to keep
our directory as up-to-date as possible. But
even with strict attention to detail, there will be information
that has changed and we have not yet learned about it.
Q12:
How accurate are your contact information such as email
address,
fax number ?
A: We try our best to keep our directory as accurate and
update as possible. However, it is the fact that we only
list what buyers provided us. We have no complete control
over what they do. One is the typing errors. Another is
the rapid growth of new phone prefixes, area codes, regional
codes and city codes. Sometimes, it happens several times
a year. In addition, email accounts are changed frequently
due to changing internet service providers, hosting services
or other reasons.
Q13:
What is the response rate if I use your directory to send
promotion?
A: It is difficult to answer because the response or non-response
of an qualified buy lead depends on your products, prices
and the way you present to them. Moreover, the buyer you
contact may not need your products at the present time but
may in the next 3 months or latter. Please remember that
our directory only help you to access and target the global
buyers and importers in a cost-effective way.
Q14:
May you provide us your previous customers so that I can
refer to?
A: No, our clients¡¦ contact information are
confidential and restricted to disclose to other third parties
under our privacy policy. Moreover, they are busy business
people and have no time to answer questions in a way non-productive
to their business.
Q15:
What type of software is used on the directory?
A: It is an easy-to-use software developed by our publisher.
It runs on a general IBM compatible PC with CD-Rom, harddisk,
printer, mouse, internet connection and Microsoft Window
98/ ME / XP.
Q16:
Is your directory easy to use?
A: Our directory is well designed with an user-friendly,
easy-to-use menu driven environment. It is in our mind in
the design stage that our users are the normal business
users who is familiar with the complicated computer operation
and do not spend much time to learn to operate. Moreover,
it is documented with an easy-to-learn quick start guide.
Most users can learn it in a few minutes.
Q17:
What is the system requirements to run your directory on
my computer?
A: It runs on a general IBM compatible computer with 64
MB Ram on board, 50 MB hard disk space, 40X CD-Rom, printer,
mouse, internet connection and Microsoft Window 98/ ME/
XP. .
Shipment
Q1:
How much are the shipping costs and how are the directory
shipped?
A: Our price of the directory includes the cost of shipping
by registered air postage.
Q2:
What is the time of delivery?
A: We usually ship within five days after receipt of your
order together with full payment. We will notify you via
email on the day your directory is shipped. Delivery will
be effected by registered air postage. The time of arrival
mainly depends on the destination. It usually takes about
seven working days to European Union countries or United
States.
Payment
Q1:
Can we pay by Bank Wire Transfer?
A: Yes, you may pay by bank wire transfer and then send
the order form together with the bank advice to us by fax
or via email. For details, please refer to the bank details
and payment instructions in the order form in this Site.
Besides, you may pay by bank draft and send with the order
form by post. Or you may direct pay online by credit card.
Q2:
Can we pay by Credit Card?
A: Yes, you may pay online by Credit Card thru PayPal that
is a global secured payment gateway. Visa/ Master/ American
Express Cards and even eCheck are accepted.
Q3:
What is the security of your online payment?
A: We use PayPal that is a global secured payment gateway
and commonly used by 20 million registered users including
more than 3 million business accounts. High security is
the concern. PayPal uses SSL technology to keep your information
safe. Only the minimum required shipping information is
given to us to complete your order. No credit card and bank
information is given to us or any other third parties.
Q4:
How will I see more detailed information about my purchase?
A: After you have completed your purchase, we will email
you information regarding the details of your purchase.
In addition, you are creating a PayPal account when you
purchase an item. You will be able to log in to your PayPal
account and review the records of all your purchases and
transactions.
Others
Q1:
What do you do if I receive the defective disks?
A: We check to ensure everything is good for despatch before
delivery. The packing is strong enough for postage. However,
if there is damage found in transit, we will replace with
a good disk. In case of replacement, you should report us
about that within seven days of receipt of shipment and
accordingly return the defective item to us by registered
post. We will ship the replacement within seven days of
our receipt of the returned item. The shipping charges of
replaced item are at our account and return shipping charges
are at the customer's expense.
Q2:
What is your refund policy?
A: No refunds are allowed on CD-Rom version of our trade
directories because purchaser can copy our database and
software on his computer, or simply send promotion before
returning it. We can accept replacement for defective disk.
In case of replacement, you should report us about that
within seven days of receipt of shipment and accordingly
return the defective item to us at your cost. We will ship
the replacement within seven days of our receipt of the
returned item. The shipping charges of replaced item are
at our account and return shipping charges are at the customer's
expense. Original shipping charges are not reimbursable.
Q3:
Can you offer me a special discount to upgrade the directory?
A: Yes, we offer a special discount to upgrade to the next
edition if your directory was purchased within one year
of the upgrade. For details, please contact us.
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